Refund Policy

New memberships

Charm checkout is currently unavailable, so no new membership payments are taken. Selecting a plan can be changed without a charge. Future memberships are one-time payments with no auto-renewal. Refund requests relating to payment or technical delivery problems will be reviewed, without limiting applicable consumer rights.

Historical purchase policy

New purchases are temporarily unavailable. For historical purchases, payments are non-refundable after successful purchase except where a verified technical issue prevents the customer from receiving the purchased service. Change of mind, unused access, or accidental purchase is not automatically refundable. Verified duplicate payments or genuine technical/payment issues can be reviewed.

If you were charged twice

Write to help@loveyours.site with the email address on your account and the payment reference shown on your receipt. Verified duplicate payments are reviewed.

If your payment succeeded but access did not start

Log in first. If historical access did not activate after a successful payment was verified, contact us with your payment reference. Never send a password or full card or bank details.

Contact

help@loveyours.site